Welcome to Kiranatrolley.com, an online grocery store operated by ApexSphere Ventures Private Limited. By accessing or using our website, services, and applications (collectively “Services”), you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or using our Services.
1. Acceptance of Terms
By using our Services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use our Services.
2. User Account
- To use certain features of our Services, you may be required to create an account.
- You are responsible for maintaining the confidentiality of your account details and password. All activities under your account are your responsibility.
- You must provide accurate and complete information while creating your account and update the details promptly if they change.
3. Product Availability and Pricing
- All products and prices listed on Kiranatrolley.com are subject to availability and can be modified or discontinued without notice.
- We strive to display accurate pricing; however, in the event of a pricing error, we reserve the right to cancel orders placed for products listed at an incorrect price.
4. Ordering and Payment
- Once an order is placed, you will receive a confirmation email. Orders can be canceled or modified only within a limited timeframe after placement.
- We accept various modes of payment as listed on the checkout page. Payments must be completed in full before your order is processed.
- In case of payment failure or issues, you may contact our customer support team for assistance.
5. Shipping and Delivery
- We aim to deliver your groceries within the estimated delivery time provided at the time of order placement. However, delivery times may vary due to circumstances beyond our control.
- Delivery charges, if any, will be specified during the checkout process.
- Please ensure that someone is present to receive the order at the delivery address provided. If no one is available, we may leave the package at your address or attempt redelivery.
6. Cancellation, Return, and Refund Policy
- Orders can be cancelled within a specified period after placement. Please check our website for the applicable cancellation period for your order.
- If a product is found damaged or defective upon delivery, please contact us immediately with photographic evidence for a replacement or refund.
- Refunds for eligible cancellations or returns will be processed within the timeline specified on our website, and the amount will be credited back to the original payment method.
7. Use of the Website
- You may not use Kiranatrolley.com for any unlawful purpose or in a way that could damage, disable, or impair the site.
- All content on the website, including text, images, and logos, is the intellectual property of ApexSphere Ventures Private Limited. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Privacy Policy
By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. Please review our Privacy Policy for more details on how we handle your personal information.
9. Disclaimer of Warranties
- Kiranatrolley.com provides its Services “as is” without any express or implied warranties. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
- We do not warrant the quality or fitness of any product purchased from our platform beyond what is stated in the product description.
10. Limitation of Liability
- To the maximum extent permitted by law, Kiranatrolley,com and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or purchase of any products.
- Our total liability for any claim related to our Services or products is limited to the amount you paid for the product in question.
11. Indemnification
You agree to indemnify and hold harmless Kiranatrolley,com and ApexSphere Private Limited, its officers, employees, and agents from any claims, losses, damages, or expenses arising out of your use of our Services or violation of these Terms.
12. Governing Law and Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of India.
- Any disputes arising out of or in connection with these Terms shall be resolved through arbitration, conducted in English in Hyderabad, Telangana.
13. Changes to Terms & Conditions
We reserve the right to modify these Terms at any time. Any changes will be updated on this page, and it is your responsibility to review the Terms periodically for any updates.
14. Contact Information
For any questions, concerns, or feedback regarding these Terms & Conditions or any other aspect of our Services, please contact our customer support team at:
- Email: support@Kiranatrolley,com
- Phone: +91-90303 03806
By using Kiranatrolley,com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for shopping with us!