At Kiranatrolley.com, we strive to provide a smooth and satisfying shopping experience for our customers. We understand that situations may arise where you may need to cancel an order or request a refund. This policy outlines the terms for cancellations, returns, and refunds.
1. Order Cancellation
Cancellation Before Dispatch
- You may cancel your order at any time before the order is dispatched from our warehouse.
- To cancel your order, please log in to your account on Kiranatrolley.com and navigate to the “My Orders” section, or contact our customer support team at +91-9030303806.
- Upon successful cancellation, we will process your refund within 5-7 business days, and the amount will be credited back to your original mode of payment.
Cancellation After Dispatch
- Once your order is dispatched, it cannot be cancelled online. However, if you do not wish to accept the delivery, you can refuse to receive the product at the time of delivery.
- In such cases, any delivery charges incurred will not be refunded.
2. Returns and Replacements
Eligibility for Returns
- You can return a product if it is damaged, defective, or if you have received the wrong item.
- Returns must be initiated within 48 hours of delivery. To request a return, please contact our customer support team at support@Kiranatrolley.com or +91-9030303806.
- To be eligible for a return, the product must be unused, in its original packaging, and with any seals, tags, or labels intact.
Replacement Process
- Once your return request is approved, we will arrange for a replacement of the item at no additional cost.
- The replacement will be dispatched within 2-3 business days after we receive and verify the returned product.
3. Refunds
Refund Process for Cancelled Orders
- If you cancel your order before dispatch or refuse delivery upon arrival, a full refund (excluding delivery charges) will be processed.
- Refunds will be credited back to your original payment method within 5-7 business days.
Refund Process for Returned Items
- Upon receiving your returned product, our team will inspect it to confirm that it meets the return eligibility criteria.
- Once approved, a refund will be initiated, and the amount will be credited to your original payment method within 5-7 business days.
4. Non-Refundable Situations
- Kiranatrolley.com reserves the right to reject refund requests under the following conditions:
- If the return request is initiated after 48 hours of delivery.
- If the product is used, damaged, or not in its original packaging.
- For perishable goods, such as fresh fruits or vegetables, that are not returned immediately at the time of delivery.
- If the product is not returned with all the accessories, tags, and free gifts (if any) received.
5. Refund Timeline
- Refunds typically take 5-7 business days to process after we receive your cancellation or return request.
- The credited amount may vary depending on your payment provider’s processing time. If you do not receive your refund within the specified period, please contact your bank or payment provider for further assistance.
6. Contact Us
For any issues related to cancellations, returns, or refunds, please contact our customer support team. We are here to assist you and ensure a smooth resolution.
- Phone: +91-9030303806
- Email: support@Kiranatrolley.com
Note: This Refund and Cancellation Policy is subject to change at the discretion of Kiranatrolley.com. Any updates will be posted on this page, and it is your responsibility to review the policy periodically for any changes.
Thank you for shopping with Kiranatrolley.com! Your satisfaction is our priority.