Frequently Asked Questions
Welcome to the Kiranatrolley FAQ page! Here, you’ll find answers to common questions about shopping on our online grocery platform.
If you don’t find what you’re looking for, please feel free to contact our customer support team.
How do I place an order on Kiranatrolley?
To place an order, simply create an account or log in to your existing account on Kiranatrolley. Browse through our wide range of grocery items, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your delivery address, choose a payment method, and complete your order.
What payment methods are accepted?
We accept a variety of payment methods to make shopping easy and convenient for you, including: Credit/Debit Cards (Visa, Mastercard, etc.) UPI Payments Net Banking Cash on Delivery (COD)
Can I change my delivery address after placing an order?
Once an order is placed, the delivery address cannot be changed online. However, if your order has not been dispatched, you may contact our customer support team at +91-9030303806 to update the delivery address.
How do I track my order?
After placing an order, you can track its status in the “My Orders” section of your account. Once your order is shipped, you will also receive an email/SMS notification with tracking details.
What is the estimated delivery time?
The estimated delivery time varies based on your location and product availability. Generally, we aim to deliver your groceries within 24 to 48 hours of order placement. You will receive an estimated delivery time when placing your order, and we strive to meet that timeframe.
Is there a delivery charge?
Delivery charges may apply based on your order value and location. Any applicable charges will be displayed at checkout before you confirm your order. We also offer free delivery on orders over a certain amount – please refer to our website for details on free delivery eligibility.
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it has not been dispatched. To cancel, go to the “My Orders” section of your account or contact our customer support team. If the order is already on its way, you can refuse the delivery, and we will process your cancellation accordingly.
How do I return a product?
If a product is damaged, defective, or incorrect, you can initiate a return within 48 hours of delivery. Contact our customer support at support@kiranatrolley.com or +91-9030303806 to arrange for a return and replacement or refund. Please note that the product must be unused and in its original packaging.
When will I receive my refund?
Refunds for cancelled orders or returned products typically take 5-7 business days to process, once approved. The amount will be credited back to your original payment method. If you have any concerns regarding the refund process, please contact our support team.
Can I make changes to my order once it is placed?
Unfortunately, once an order is placed, it cannot be modified online. If you wish to add or remove items from your order and it has not yet been dispatched, please reach out to our customer support for assistance.
Are the prices on Kiranatrolley inclusive of taxes?
Yes, all product prices displayed on kiranatrolley are inclusive of applicable taxes. There are no hidden fees or additional charges beyond what is shown at checkout.
How can I reach Kiranatrolley customer support?
We are here to assist you with any questions or concerns. You can reach our customer support team via: Phone: +91-9030303806 Email: support@kiranatrolley.com
Do you deliver to my location?
Currently, we deliver to select locations in Hyderabad and surrounding areas. When placing an order, you can enter your delivery pin code to check if we service your location.
How do I apply a discount code or offer?
If you have a discount code or are eligible for an offer, you can apply it at checkout. Simply enter the code in the designated field before proceeding with payment, and the discount will be applied to your order total.
Are my payment details secure on Kiranatrolley?
Yes, your payment details are completely secure with us. We use industry-standard encryption and security measures to protect your personal and payment information. For more details, please review our Privacy Policy .
How do I update my account information?
To update your personal details, such as your name, email, password, or delivery address, log in to your account on Kiranatrolley and navigate to the “My Account” section. Make the necessary changes and save the updates.
What if the item I want is out of stock?
We do our best to maintain stock levels for all items. However, if a product is out of stock, you can check back later or contact our support team to find out when the item will be available again.